Rabitabank's mission and strategic vision
To provide fast and efficient banking services to people and businesses in the places and conditions appropriate for them. Being one of the largest banks in the country, a sustainable universal bank with a professional team that provides traditional and modern financial services to all types of customers.
Values
- I Result-oriented
The main criterion of our activity is the result.
a) We reach our goals and try to do it in an optimal way while maintaining our values;
b) We focus on the result, not the process, and we support the result thinking in our employees, not process thinking;
c) We always share our objectives with our team and promote the ways to reach them;
d) We manage our time properly to reach our objectives.
- II Sustainable development
a) We strive for long-term success, not short-term;
b) We prefer balanced development;
c) We learn innovations and apply them in our work;
d) We support the initiative in our responsible employees by looking at them as an opportunity to learn from their mistakes.
- III Customer-oriented
We strive to provide the highest quality service to our customers;
a) We constantly try to improve the quality of our service;
b) Regardless of the department we work in, we see our customers at the center of our activities, adapt our products and services to the customer requirements, subject to compliance with the legislation and risk management rules;
c) We try to satisfy customers by satisfying employees;
d) We make regular contact with our customers and pay attention to incoming requests.
- IV Teamwork
Teamwork, team spirit is the value that unites us to carry out the bank’s strategy, increase agility and adaptation, as well as create a positive work environment;
a) Each member of our team, regardless of the department he/she works in, tries to help his/her colleague to achieve our common goals;
b) We support a careful approach to our internal customers;
c) We build relationships with colleagues, manager-employee relationships on the basis of mutual respect, appreciate each other’s positive qualities and support our colleague when there is a fault in his/her work;
d) We support a positive work environment formed based on trust, but also a business environment which includes demanding of oneself and one’s colleagues, constructive criticism, and tolerance for such criticism.
- V Transparency
We are honest and transparent in our relations with all stakeholders, subject to the compliance with the requirements of the legislation and the protection of commercial interests.
a) We disclose information that is not a bank secret to the public;
b) We provide accurate and complete information about ourselves and our services to our customers and partners;
c) We are frank in the team (with our managers and employees).
- VI Accountability
Each of us is responsible for the fulfilment of our duties, business objectives, as well as compliance with the requirements of the legislation.
a) For a fair approach in our activities aimed at protecting customers’ funds before the society and business development in the country;
b) For compliance with the requirements of the legislation before state bodies;
c) For the high level of fulfilment of the obligations undertaken by the bank to each customer and the quality of service;
d) For achieving strategic goals before the shareholders, protecting the capital and increasing profitability;
e) For responsibly fulfilling our duties to achieve common objectives within the team.
